Contact Progas Heating

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Thank you for your interest. For questions or comments please use the information below. We look forward to hearing from you soon.

Trading/Registered Business Office Address:

176 Sydenham Road, London, SE26 5JZ

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in or der that we can rectify any problems as soon as possible. Either call us on 0208 676 0101, or write to us at 176 Sydenham Road, London, SE26 5JZ or email us at info@progasheating.co.uk and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Please note that Progas Heating Services Ltd will not divulge your contact details to any other 3rd party.

Accreditations

To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.

  • Worcester Bosch Group
  • Gas Safe
  • Trustatrader
  • Checkatrade
  • Which

Need to have a new boiler installed?

Our experienced and helpful staff will always be happy to assist you.

We offer you the highest quality workmanship and services

Our Services Include:

  • Gas fire installations
  • Gas water heaters
  • Boiler installations
  • Boiler repairs
  • Boiler servicing
  • Burst pipes
  • Central heating installations
  • Energy efficient advice
  • Gas safety inspections
  • Gas fire servicing
  • Heated towel rail fitting
  • Hob & gas oven fitting
  • Immersion tank replacements & repairs
  • Landlord safety certificates
  • Leaks
  • Power flushing
  • Pump repairs
  • Unvented hot water cylinders
  • Underfloor heating

Areas we Cover

We work throughout South East London and the surrounding areas